Client Support

Support is available to clients with a current maintenance agreement. Please have your deployment reference to hand when you call.

Frequently Asked Questions

How long should an FN-40 run between service visits?

Eighteen months in the northern deployments, longer on southern aspects. Units that fall below the reporting threshold raise a maintenance flag automatically.

Can I mount a unit on an existing lighting column?

Yes, with the standard bracket, subject to the column owner's consent. We supply a loading calculation on request.

My unit reports positions that do not match my mapping.

Positions are reported in the local planar reference used by your survey, not in a geographic system. The conversion parameters are supplied with the survey pack for your deployment.

How do I export historical readings?

Through the client library supplied with your integration. We do not support direct access to the ingest node.

What is the warranty period?

Three years on the enclosure and mounting hardware, one year on the cell. Solar panels are covered separately.